The Storm
When Super Typhoon Ragasa made landfall in October 2025, it tested building management systems across Hong Kong like never before. Butler-powered buildings processed over 3,000 emergency reports in 48 hours while maintaining 94% response compliance — a remarkable feat during one of the most severe weather events in recent memory.
Challenge: Scale and Speed
During the typhoon, Butler’s system handled:
- 3,000+ emergency reports across 40+ buildings
- Water ingress, window damage, power outages, elevator shutdowns
- Concurrent vendor coordination for emergency repairs
- Real-time status updates to building management and residents
How Butler Responded
Butler’s AI agents automatically categorized and prioritized reports by severity, coordinated emergency vendor dispatch, and provided real-time situational awareness to property managers overseeing multiple buildings. The system’s ability to process natural language reports via WhatsApp meant that residents could report issues instantly without needing to navigate apps or call overloaded hotlines.
Key Outcomes
- 94% SLA compliance during emergency operations
- Average response time of 18 minutes for critical issues
- Zero data loss — every report tracked and documented
- Complete audit trail for insurance claims processing
